What exceptional customer service looks like: *quick response *appreciate client * show, don't tell, your brand * connect: I received this email after my order (WOW!) All was quiet today until the warehouse intercom crackled to life: “Listen up, people! We’ve got an order for our new friend from Los Angeles …….” …. but no one could hear the rest of the announcement over the thunderous roar of applause. Sparkling water bottles were popped. Tears of joy were shed. “Don’t Stop Believing” rang from every speaker. Even Alan our lead packer smiled—and Alan never smiles. Simply put, your order caused pandemonium and everyone is thrilled you’re now a customer. Thank you! Once we clean up our celebration mess, we’ll be working to get your order packaged, shipped and on its way to you ASAP. If you have any questions or problems, you can reply to this email. We’ll follow up with tracking information as soon as your package ships so you’ll know exactly when to expect delivery. Talk Soon, David Ferree Anson Belt & Buckle Co-Founder P.S.- While you're waiting for your shipment, check out these videos on our website to get familiar with our belts and how to use them.
I love my belt and customer service! I cut my original belt too short and customer service was very responsive and quick to send another belt out at no cost to me! Thanks so much!
10 out of 10. Excellent after purchase customer care!
Plainly put, Anson belts & buckles are terrific. They are my go-to 97.4% of the time. I have way too many (if that’s possible) Anson straps and buckles. Now-a-days I’m very belt selective, and look for the rare Anson sale, or new item, before I purchase. They recently had a 20% off sale if you bought a set (strap & buckle). Also, they had introduced a line of women’s products (which is great because my wife and daughter were having to buy men’s stuff). I saw some of the women’s buckles that I wanted for myself. However, if you selected a men’s strap and a women’s buckle to make a ‘set’ the website would not take the 20% off. I wrote to Anson, late at night, right before the holidays, COVID everywhere, not expecting too much... That SAME EVENING, the great and powerful ‘ JENNIFER S. in Anson customer service responds back with “ Thanks for reaching out...send me your confirmation number...I’ll credit the difference” Of course, Jennifer took care of it, AND FOLLOWED UP WITH ME, to ensure all was well. That’s the way customer service is supposed to be, and that’s what you can expect from Anson Belts. Period. Exclamation point! Best, CP
Pay 4 interest-free installments so you can spread the cost, with no additional fees when paid on time.
See payment terms. A higher initial payment may be required for some consumers. CA residents: Loans made or arranged pursuant to a California Financing Law license.
Got It